Wholesale Information and Policies
How to Order
We reserve the right to make our wholesale online catalog available only to qualified re-sellers.
- Business Tax ID number required
Minimum opening wholesale requirement: $100.00
- No minimum on established accounts.
- Prepaid on all wholesale orders. Net/30 with established credit (only applies to US customers) we do not ship COD.
- UPS Ground or USPS Priority unless otherwise instructed. Customer pays shipping and handling charges.
- Postal Global Priority for smaller orders (i.e. Jewelry) or UPS international unless otherwise instructed. Customer pays shipping and handling charges.
Damaged Item Policy
- We strive to inspect before shipping to our customers. It is the customer's responsibility to check all items upon receiving a shipment from Lucia's~ If an item is damaged during shipping or received damaged/defective, Lucia's must be notified within "15" days and customer will be sent a replacement at NO charge and FREE shipping or credit card refunded.
- Returns are ONLY accepted with prior approval.
- Returns and credits are permitted only on items that are currently in stock. No return of sale or discontinued items.
- Returns made after 15 days of receipt are subject to a 20% restocking fee.
- No returns are accepted after 30 days of invoice date
- No credit or exchanges are issued on damaged items or items not received unless Lucia's is notified within 15 days of invoice .
- Shipping charges are not refundable.
- ALL OF OUR ITEMS ARE HANDMADE~ Our artisans produce many pieces and like to be creative, therefore they may change paint colors and patterns at times~ If you prefer a certain color or pattern whether in the pottery or purses and textiles~ please call, email email@example.com or leave a comment in the "comment box"~ the colors listed on pottery item drop down menus are for the background colors ONLY~
- Lucias Imports LLC
328 North Ashland
Lexington, KY 40502 USA
Instructions to place your wholesale order
- Order safely via our secure website https://www.luciasimports.com
- Email your order to firstname.lastname@example.org and call with payment information.
- Accepted payment methods: Visa, MC, AMEX
- Phone (Mon - Friday 10 - 6:00 p.m. EST) 1-859-523-1529
- Phone: (859) 523-1529
- Email: Contact us