Refund policy

Damaged Item Policy

• We strive to inspect before shipping to our customers. It is the customer's responsibility to check all items upon receiving a shipment from Lucia's~ If an item is damaged during shipping or received damaged/defective, Lucia's must be notified within "15" days and customer will be sent a replacement at NO charge and FREE shipping or credit card refunded.

Return/Exchange Policy

• Returns are ONLY accepted with prior approval.
• Returns and credits are permitted only on items that are currently in stock. No return of sale or discontinued items.
• Returns made after 15 days of receipt are subject to a 20% restocking fee.
• No returns are accepted after 30 days of invoice date
• No credit or exchanges are issued on damaged items or items not received unless Lucia's is notified within 15 days of invoice .
• Shipping charges are not refundable.
• ALL OF OUR ITEMS ARE HANDMADE~ Our artisans produce many pieces and like to be creative, therefore they may change paint colors and patterns at times~ If you prefer a certain color or pattern whether in the pottery or purses and textiles~ please call, email sales@luciasimports.com or leave a comment in the "comment box"~ the colors listed on pottery item drop down menus are for the background colors ONLY~

Returns Address:

• Lucia's Imports LLC
  Returns Department
  328 North Ashland
  Lexington, KY 40502 USA